Customer Success Lead

About us

Recepto.ai is a platform that helps revenue teams of B2B companies get leads with high purchase intent. We believe sales should be more human, and that people should spend their time with prospects who are looking for their solution rather than pinging and spamming everybody who could potentially buy it. Recepto was started by Ketan Kapoor, Aryan Dhankani, Dhruv Mehrotra and Aman Singh - an all IIT Roorkee team, and all four founders have run their own ventures before. Ketan sold his last company, Mettl (www.mettl.com), to Mercer in 2018. We have raised a pre-seed round, are 13 people strong, and have 30 paying customers. Our preference is to break even and scale the business profitably, but if we need to, we might raise an institutional round.

The role

We are looking for someone hardworking, resourceful and genuinely driven, who wants to learn B2B SaaS customer success from the inside. It suits a recent graduate or postgraduate who likes talking to people and does not mind rolling up their sleeves. An early-stage startup means you will not stay in one lane. Customer success, marketing, product feedback, operations - if you bring the curiosity and the initiative, you will get exposure to all of it. You will work closely with the founders across the whole customer lifecycle: identifying and engaging prospects, running demos, onboarding, driving adoption, and keeping accounts healthy long after the first invoice. You will fit here if you are curious about technology and startups, enjoy understanding what a customer actually needs, take ownership and follow through relentlessly, and can hold both a relationship and a target in your head at the same time. What we offer: work alongside the founding team with a direct line to growth, a steep learning curve across customer success, sales and GTM, a competitive salary with performance-based incentives, a supportive and energetic team, and room to grow as the company scales.

What you'll do

• Onboard new customers and walk them through Recepto's features and workflows.
• Build relationships that outlast onboarding, and keep engagement and adoption consistent.
• Watch account usage for upsell openings and for the early signs of churn.
• Collect customer feedback and carry it back into the product and our processes.
• Go deeper into the accounts you look after: research and qualify prospects inside them using Recepto's own tools.
• Run product demos and discovery calls, and help run outbound campaigns over email, LinkedIn and other channels.
• Follow up on inbound and outbound leads, and move opportunities through the pipeline.
• Work with the founders on sales conversations, proposals and customer requirements, and keep the CRM accurate.

What we look for

• Aptitude and learnability - you pick things up quickly and without hand-holding.
• Strong problem solving and critical thinking.
• Innate business acumen, and the habit of reaching for the data.
• Opinions about the world around you, backed by logic.
• Hardworking, persistent, self-motivated and hungry for the role.
• A positive attitude and the ability to make friends - with the team and with customers.
• Comfortable working in ambiguity.
• 0-2 years in a B2B SaaS startup. Graduate or postgraduate. Compensation is flexible.